EXECUTIVE LEADERSHIP · GREATER SÃO PAULO, BRAZIL

Making transformation
work at scale.

I connect business ambition, technology strategy and disciplined execution to deliver lasting value across complex, global organizations.

20+years of experience
3continents of leadership
100+professionals led
A clear line from intent to impactSCROLL

01 / EXECUTIVE PROFILE

Transformation grounded in business reality.

Rafael Sanches Isabella
Rafael Sanches Isabella · Executive profile

A technology executive with a broad view of the enterprise—and a practical instinct for turning strategy into coordinated action.

Over more than two decades, I have worked across Brazil, Latin America, Europe and the United States, bringing together technology operations, digital transformation and business priorities. My work spans operating models, portfolio governance, cloud, cybersecurity, enterprise platforms, Data & AI and strategic partner ecosystems.

I partner with senior leaders to set direction, make investment choices visible and build the governance that helps complex programs move from ambition to adoption.

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Currently leading Brazil’s enterprise transformation agenda as Transformation Officer at Sodexo.

02 / CAREER JOURNEY

A career built across
systems and scale.

From regional delivery to global operating environments, each chapter added a wider lens on how technology enables business.

2026 — NOW

SODEXO · São Paulo, Brazil

Transformation Officer

Leading Brazil’s enterprise transformation agenda, aligning technology strategy, operating model, digital platforms, investment governance and executive priorities.

TransformationExecutive governanceDigital strategy
2025 — 2026

SHV GROUP / PINNACLE PROPANE · Irving, TX, USA

IT and Network Security Director

Led IT and cybersecurity through five managers and a 60+ professional network; managed a USD 5M annual technology budget.

CybersecurityTechnology investmentResilience
2022 — 2025

SHV ENERGY · Hoofddorp, Netherlands

IT Operations Officer

Directed global IT operations and enterprise technology services, coordinating 120+ partners and global Centers of Excellence.

GLOBAL PORTFOLIO & FINANCIAL PLANNING

Directed 250+ projects and EUR 35M in technology investment across 25 group companies, setting shared portfolio and financial governance.

Global operationsService ecosystemsM&A integration
2017 — 2022

SHV GROUP / MAKRO · São Paulo, Brazil

Regional Operations & Infrastructure Manager

Led regional IT operations, infrastructure and technology delivery across 150 business units in five countries, coordinating 100+ direct and indirect professionals.

REGIONAL PMO & INVESTMENT GOVERNANCE

Built the regional technology PMO and risk-governance model, managing approximately EUR 10M in regional investments.

Portfolio governanceCloud transformationRegional leadership
Earlier career · 2003–2017

eWave Commerce · Project & Team Manager, eCommerce Solutions · Sydney · 2015–2016

Verizon Enterprise Solutions · Senior Project Manager, Data Center Solutions · 2014–2015

Hyland Software · Project & Service Manager, ECM / DMS · 2013–2014

Avaya · Engagement Manager, Contact Center · 2011–2013

Unilever · Service Lead, Business IT Solutions · 2010–2011

IBM · Project Manager, IT Infrastructure · 2008–2010

Hewlett Packard / EDS · Project Analyst · 2003–2008

03 / BUSINESS IMPACT

Progress you can
measure and sustain.

Selected outcomes from technology and transformation leadership roles.

0140%

Lower service costs

Through a global RFP and service transition that also enabled remote back-office operations during the pandemic.

SHV GROUP / MAKRO · SERVICE TRANSITION
0230% / 50%

Lower infrastructure costs · Faster deployment

Azure and Oracle Cloud transformation reduced infrastructure costs and shortened deployment time.

SHV GROUP / MAKRO · CLOUD
0335%

Faster service resolution

After implementing ServiceNow ITSM, ITOM, ITAM and SPM.

SHV GROUP / MAKRO · SERVICENOW
0415–30%

Recurring savings

Through RFPs, service transitions, supplier consolidation, technology rationalization and contract/P&L governance.

SHV ENERGY · GLOBAL IT OPERATIONS
0520%

Operational efficiency improvement

Across an IT and cybersecurity organization supporting business growth.

PINNACLE PROPANE · IT LEADERSHIP
0630%

Fewer security incidents

Contributed through stronger cybersecurity controls, governance and operational processes.

PINNACLE PROPANE · CYBERSECURITY

These outcomes come from different roles and periods. The figures are presented separately and are not combined.

04 / LEADERSHIP & EXPERTISE

Where complexity
can move forward.

A practical leadership lens shaped by global operations, regional delivery and executive transformation.

01 / DELIVERY

Strategy is set. Execution is fragmented.

I connect business priorities to technology roadmaps, operating models, governance and adoption, so leaders can move from intent to coordinated delivery.

02 / INVESTMENT

Too many initiatives compete for attention.

I bring portfolio prioritization, funding, capacity, risk and expected value into a clearer decision rhythm for executives.

03 / RESILIENCE

Modernization must hold up under pressure.

I align cloud, enterprise platforms, service operations, cyber resilience and strategic partners around business continuity and sustainable performance.

AREAS OF DEPTH

Digital & business transformationIT strategy & operating modelsPortfolio & investment governanceGlobal operations & service ecosystemsCloud, cybersecurity & resilienceData & AI · enterprise platforms

EDUCATION & CREDENTIALS

Digital & Transformation Academy · IESE Business School · 2025
MBA · USP/ESALQ · 2020
BSc, Computer Science · USCS · 2005
PMP · ITIL Foundation · Oracle Cloud Infrastructure Foundations Associate

LANGUAGES

Portuguese Native English Fluent Spanish Fluent

05 / CONNECT

Good work starts
with a conversation.

For executive opportunities, transformation conversations, or advisory and board discussions involving technology strategy, digital transformation, portfolio governance and cyber resilience, I’d be glad to connect.